Refund Policy
Although we hope that each and every kiddo LOVES their hoop experience with Mad About Hoops, we understand that sometimes, it might not be a good fit for one reason or another.
In the event that the school is handling enrollments, Mad About Hoops will adhere to the school's specific refund policy.
In the event that registration is handled directly through Mad About Hoops, please be aware of the following refund policy:
Students may withdraw from a class for a 100% refund minus a $15.00 administration fee after the first class.
Students may withdraw from a class for a 50% refund after the second class.
No refunds will be given starting from the third week of class.
Cancellation Policy:
Although our goal is to avoid canceling classes if at all possible, in extreme circumstances, it may be unavoidable. Should a Mad About Hoops class absolutely have to be canceled, please note the following:
MAD ABOUT HOOPS CANCELLATIONS:
In the event that an instructor is unavailable due to illness or another emergency, we will first try to find a substitute instructor. If a sub is not available, the class will have to be canceled and the time will be made up by scheduling a make-up day or adding time each week to make it up.
If for any reason we aren't able make up the time, refunds will be given for the missed class.
ACTS OF GOD CANCELLATIONS:
In the event that a class is cancelled due to 'Acts of God' (Flooding, Storms, Snow Days, etc. that make travel or holding classes unsafe) we will do our best to schedule make up time/days for the class(s) missed.
If for any reason we aren't able to make up the time, no refunds will be given.
SCHOOL / SCHOOL DISTRICT MANDATED CANCELLATIONS:
In the event that a class is canceled due to the school or district mandating the cancellation for any reason, we will do our best to schedule make-up time/days for the class(s) missed.
If for any reason we aren't able to make up the time, no refunds will be given.
STUDENT ABSENCE(S):
If an enrolled student is unable to attend a scheduled class(s) for any reason, including but not limited to illness and/or quarantine, no refunds will be given and the guardian is still responsible for payments/outstanding balances on the missed class(s) if any are due.